At Home in Upland: October 2011

The Simple Truth Behind Great Customer Service

Hi all,

This one is NOT about real estate. This one is about being human, and caring. YOU MUST WATCH THIS VIDEO.

Rebekah Radice has allowed this to be reposted. Thanks Rebekah. You really GET IT!

Enjoy!

Brad Rachielles

Great Customer Service 

Have you ever had one of those customer service experiences that put the "uh" in uh-mazing?  A wow moment that left you feeling indebted to the benefactor of such an unbelievable gift.  The sad but simple truth is that great customer service experiences stand out like a beacon in our brains because they are so few and far between.  It's unfortunate that these instances are fleeting as we've become a society full of blamers, takers and users.

As sales professionals, we know that whether it's great customer service or poor customer service, our willingness to outshine the competition will leave a lasting impression on our customers, peers, vendors and referral partners.

The Simple Truth Behind Great Customer Service

  1. Great customer service doesn't care what time it is or that you have had a really difficult day. Great customer service happens morning, noon and night without fail.
  2. Great customer service extends beyond your typical daily duties and into the remarkable world of going above and beyond.
  3. Great customer service doesn't end at the closing table, it only begins.
  4. Great customer service comes from the heart, not the pocket book.
  5. Great customer service means one-on-one relationships and cannot be delegated to anyone else but YOU!
What else would you add to this list?  Where have you seen exceptional customer service and what examples could you give?

Take a few minutes and watch this inspirational video of one man's vision of what truly great customer service looks like on a daily basis.

 

 

 

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It's All About YOU!             Brad Rachielles, REALTOR, Upland, CA.  BRE# 01489453

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Brad Rachielles, REALTOR.    Helping Inland Empire Buyers and Sellers with their Real Estate needs in the Communities of: Upland, Rancho Cucamonga, Fontana, Claremont, Ontario, Chino, Chino Hills, Pomona and La Verne, CA.

CDPE Certified Distressed Property Expert, Brad Rachielles, Real EstateCell: 909-816-7333  B.R E. # 01489453

Web Page: http://www.BradRachielles.com

e-Mail: bradrachielles@dslextreme.com

 

Comment balloon 5 commentsBrad Rachielles • October 28 2011 09:38PM
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