At Home in Upland

Buyers, Why (Good) Agents Aren't Returning Your Calls

Life can be complex. However, with a little explanation, even difficult to understand situations can become clear as can be. This time, it is Susan Haughton from Virginia adding the clarity to one of the rumored mysteries of real estate. As the title foretells, there just may be a really good reason why the good agents might not be getting back to you by the time you hang up.

Being a part of the active rain network, I have come to appreciate Susan's style and writing abilities. Her understanding of the real estate industry is revealed in her blogging posts and her comments on other  writers contributions. I extend my personal thanks to her for allowing me to repost this wisdom filled article.Best of success Susan,

Brad Rachielles

PS - Comments for this article have been turned off. I'm sure that Susan would appreciate your leaving her comments on her original post - credit where credit is due. Besides..... I'm out of the office this afternoon.


A common complaint about real estate agents is we don't answer our phones.  

There is a lot of truth to that;  some reasons are justified and others, well, not so much.

Most good agents are, well, busy.  They're busy because they're good and they get a lot of their business by referral.

And busy agents are, well, busy doing all the things real estate agents do.

When we're not out showing property to buyers, we're:

  • Previewing property
  • Meeting with buyers
  • Meeting with sellers
  • Talking to builders
  • Meeting appraisers
  • Meeting home inspectors
  • Meeting pest control inspectors
  • Meeting contractors and handymen 
  • Checking on vacant properties
  • Meeting with home stagers
  • Meeting with photographers
  • Talking to other agents about listings, offers and feedback

And so on and so get the drift...

I used to worry about missing phone calls, but now not so much. You know why?  

Because motivated buyers who have gotten my phone number from a prior client or from my blog posts will leave a detailed message as to why they are calling - and they will wait for a return phone call because they are specifically calling me.  

They are not randomly calling agents until one happens to answer the phone.  

They are calling for me, specifically, because they have heard I'm a good agent and will do a good job for them. They are willing to wait until I have a chance to call them back;  they understand that good agents are also busy agents and they're worth the wait. 

So, if you are randomly calling and just want to get in touch with an agent, any agent, who is available at the last minute to run out and show you property, good luck to you.  It may work out just fine for both of you.  

If, however, you are calling in the hopes of finding a good agent, you're going to increase your odds by taking these simple steps:

  • Leave a detailed message, including name and phone number, as well as the purpose of your call;
  • Call more than a day or two before you want to see property;  we are really not sitting in the office waiting for the phone to ring;
  • Include the phrase "I have already spoken to a lender" and response time will be shorter;
  • Mention a friend or family member who referred you and you'll move to the top of the list;
  • If you stumbled upon my website or a blog post, mention it - we love hearing that stuff.


Susan Haughton logo


Visit our website for more information on Alexandria homes for sale.  You can search homes for sale, read the latest market reports and keep up with Alexandria events and activities. You can even read what others say about our service!

Search homes for sale in the following Alexandria neighborhoods:

Old Town Alexandria, Kingstowne, Montebello, Cameron Station, Mount Vernon, Fort Hunt, Townes at Cameron Parke as well as many other fine neighborhoods. 



Did you like what you Read?


It's All About YOU!             Brad Rachielles, REALTOR, CDPE, GREEN, Upland, CA. 

CalBRE# 01489453


Brad Rachielles, REALTOR, CDPE, GREEN 

Helping Inland Empire Buyers and Sellers with their Real Estate needs in the Communities of: Upland, Rancho Cucamonga, Fontana, Claremont, Ontario, Chino, Chino Hills, Pomona and La Verne, CA.

CDPE Certified Distressed Property Expert, Brad Rachielles, Real EstateCall Me at 909-816-7333 

Web Page:



Comment balloon 0 commentsBrad Rachielles • July 07 2016 03:23PM
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